Praveen Anantharaman

Accelerated digital strategies and customer experience advisory services, developing MVPs to delivery and improving STP, resulting in 18% annual process cost savings on legacy platforms.

Leveraged Generative AI and synthetic data to reduce risk by 90% and enhance customer experience, improving CX and frictionless onboarding from POC to delivery.

Implemented a comprehensive Go-to-Market Strategy and Customer Experience initiatives for a healthcare client, leading to increased adoption by 15 B2B Clients and a 35% improvement in customer satisfaction.

Drove significant business outcomes, including a 28% lift in buying intent and conversion rate, a 32% improvement in Total Transaction Value (TTV), and an 8% growth in digital capability for small ticket size demands.

Developed Program Increments and roadmaps by conducting competitive analysis and market studies, enhancing usability, minimizing effort, and expediting outcomes.

Led hands-on program delivery for 110+ engineers across cross-functional teams, adopting innovative tech prototypes, POCs, and MVPs to improve response times and shift-left.

Spearheaded CX and Security initiatives, balancing usability with governance, implementing data-driven Voice of Customer (VOC) and loyalty programs that improved retention by up to 22% and reduced error recovery.

Integrated CDP and CRM systems for personalized customer experiences, enhancing engagement and satisfaction.

Managed enterprise Digital Insight platform with Cyber Security capabilities, utilizing latest complex technologies for a large customer base and leading CX transformation programs for manufacturing, logistics, and telco clients.

Implemented customer-centricity and user experience programs with HCD and AI/Automation initiatives, improving Time-to-Market (TTM) and productivity.

Drove data catalyst program initiatives leveraging AI for personalization, resulting in a 14% improvement in conversion rate and lift.

Developed demand-driven supply chain offerings, integrating with SAP HANA, IBS, and Arc GIS for location tracking and precise routing.

Led client engagements to win and deliver strategic deals exceeding $10M+ in Total Contract Value (TCV) for Manufacturing & Telecom clients.

Accelerated Go-To-Market agility by 30% through improved automation, VOC, and sales engagement & retention programs.

Led Customer experience initiatives for service offerings, including Blueprinting, VOC, NPS, Loyalty, and Medallia.

Conducted competitive analysis and developed insights to establish new offerings on public cloud, building pre-sales and account management competence leveraging automation, data governance, and security.

Implemented continuous improvements and managed relationships with partners and vendors, developing POCs, Pilots, and MVPs to accelerate technology adoption and reduce risks.

Developed a mobile application with end-to-end Customer Experience integrated with Salesforce CDP, improving buying intent at every touchpoint.

Implemented conversational AI with Watson cognitive capabilities, improving deflection rates by 30%.

Managed 24/7 infrastructure, leveraging Cloud technologies, SaaS tech stack, and an Incident Response team, ensuring SLA adherence and continuous improvements.

Managed Splunk SIEM and SOC for Cyber Security, enhancing the security posture of critical systems.

Improved CSAT Customer experience by up to 40% through effective program management and stakeholder communication.

Leveraged Data analytics for forecasting KPIs and KRIs, providing early warnings for risk identification, governance, and change management.

Managed Program Management and People Management for 50+ teams of Project Managers, implementing ITIL Best Practices and providing governance reports.

Drove PMCOE & PM Maturity level benchmarking and Continual Improvement initiatives.

Implemented Lean and Six Sigma methodologies for triage and solutions processes, including the successful execution of First-of-its-Kind POCs and Pilots.